Susan E. Hendrich

Cash mobs: Another micro-innovation

Susan Hendrich — Thu, 26 Jan 2012 03:13:02 +0000

The ripple effect of micro-innovations

I’m remembering this 2010 post on “micro-innovation” with joy:

Even the most mundane transactions can be turned into memorable experiences. Here’s an example:

Standard Parking of Chicago plays a signature song on each level of its parking garage at O’Hare Airport and decorates walls with icons of a local sports franchise-the Bulls on one floor, the White Sox on another, and so forth. As one Chicago resident said, “You never forget where you parked!”

Now, here’s one story about the ripple effects of micro-innovation, born from a single generous act. One guy in one small town wanted to honor one store that had been a local favorite for more than 100 years.

http://finance.yahoo.com/news/era-big-boxes-day-little-guy-080317993.html

Micro-innovation is a beautiful thing. And, yeah, I want to start a Cash Mob of my own…

A Call to Action: Once! Now!

Susan Hendrich — Wed, 25 Jan 2012 03:09:23 +0000

Bestselling author (and personal superhero) Kevin Kruse laid down some serious wisdom today. I am highlighting Kevin’s message here for two reasons:

By sharing Kevin’s time management notion of “Touch it once” in this post, I’m doing just that – taking a cool idea that can be executed in less than five minutes and acting on it now, rather than adding the idea to an endless pile of “I oughtas.”
By sharing this creative cadence with you, perhaps we can collectively amplify the drum beat of chaos-free productivity.

Here’s Kevin’s “Touch It Once” Cadence Call…

January 24, 2012 0 Comments

10:00am. My hour of power for health is complete, and I’ve finished an hour of focused writing time. Time to open my email accounts…deep breath.

The Google alert on my own name shows that my previously scheduled blog post went live this morning. I hop over to kevinkruse.com to make sure it’s all good and notice a typo (“they” should read “my friend”). Damn, I’ll have to fix that in a few minutes after I scan the rest of my emails.

“No! Touch it once,” my inner voice reminds me. I quickly open WordPress and fix the typo.

Next email is from a freelancer giving me his EIN number so my accountant can prep a 1099. I’ll have to send that along with a note to my accountant later.

“No. Touch it once.” I hit Forward, add a few lines and off it goes.

Next email. New invoice from an advisor. “What?! I wasn’t expecting this,” I think to myself. Double-click the PDF. Yep, it’s right. Damn, I just finished paying bills yesterday. I’ll have to stack this for my next scheduled bill pay session.

“No. Just do it now. Touch it once.” Fortunately he takes credit cards. Open the form, type in my info. Email it back. Good, only 3 minutes.

Next email. I joined the Pennsylvania Society. Somebody needs to know if it’s a non-profit or not. How the heck do I know? Who can I pass this onto? Oh,

“touch it once.” I open a new tab in my browser and go to their page. Quickly scan 2-3 of their pages. No mention of 501(c)3 status. Reply to email: don’t think so.

“Hmmm, I should write a blog post someday about how the voice in my head chants “touch it once” as I clear my inbox each morning. Yeah, that would be a good one. Wait!” Open WordPress, start typing the new blog post. Title, “Touch It Once.”

Touch it once. Touch it once. Touch it once. It’s the cadence call of efficiency and productivity.

Whether I’m going through my paper inbox on my desk, or the email inbox on my computer, if the item at hand can be taken care of in less than 5 minutes I do it right then and there. If I can delegate it, I’ll do that. Otherwise I’ll schedule time to complete it.

Touch it once.

[Now clicking the Publish button]

Check out Kevin’s blog post for more.

Yammer Time

Susan Hendrich — Fri, 20 Jan 2012 03:43:57 +0000

What is Yammer?

Yammer is a simple, scalable solution that lets employees share and connect with coworkers in a private, secure enterprise social network. It’s like Twitter for your internal organization. Yammer is a tool for making companies and organizations more productive through the exchange of short frequent answers to one simple question: “What are you working on?”

Check out this quick, engaging and informative presentation on the What, Why and How of Yammer. Worth the 3 mintues it takes to view.

Yammer Overview

Anything is possible

Susan Hendrich — Mon, 16 Jan 2012 01:22:28 +0000

When you see a bird’s love for a cat and the mutual joy it brings, perhaps you realize that anything is possible…

What “impossible” thing might you make happen?

Steve Jobs, on Being You

Susan Hendrich — Tue, 01 Nov 2011 02:26:55 +0000

Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma — which is living with the results of other people’s thinking. Don’t let the noise of others’ opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary.

Steve Jobs 1955-2011
Commencement address at Stanford University on June 12, 2005

Clarify priorities with MoSCoW (Must, Should, Could and Won’t)

Susan Hendrich — Thu, 21 Jul 2011 02:03:30 +0000

Prioritization Technique – MoSCoW (Must, Should, Could and Won’t)

The MoSCoW technique is a good focus method that helps you choose when you have too many options.

MoSCoW is an easy-to-memorize acronym that provides a straightforward way of prioritizing items. Dai Clegg of Oracle UK Consulting first described MoSCoW in CASE Method Fast-Track: A RAD Approach. Clegg then donated the Intellectual Property Rights to the Dynamic Systems Development Method (DSDM) Consortium.

How Now, MoSCoW?

By following MoSCoW, we can classify each option in a list of possibilities with rating criteria:

M – MUST have this
S – SHOULD have this if at all possible
C – COULD have this if it does not affect anything else
W – WON’T have this time but WOULD like in the future

The o’s in MoSCoW are added just to make the word pronounceable, and are often written in lower case.

MoSCoW empowers you and your customer to participate actively in the decision process regarding the best order of doing things (and which ones are really important).

So, now…how will you MoSCoW?

Free Learning Job Aid Toolkit

Susan Hendrich — Tue, 19 Jul 2011 16:07:50 +0000

Are You On The Move! Yet?

The Move! toolkit contains over 50 ’one page’ job-aids with involving methodologies in five distinct areas : Individual, Team and Organizational Development as well as Project Management and Instructional Design & Facilitation. You can browse through all the tools here. Tons of helpful resources, and best of all…they’re FREE.

A. INDIVIDUAL DEVELOPMENT TOOLS

Performance Management Process / Objective Setting SMARTT / Build-Up coaching session / GROW model for coaching / Coaching Styles / Constructive Feedback / Questioning & Listening / Behavior Wheel / ACHIEVE Model / Individual Development Plan / Checklist for effective coaching / Appraisal Interview /

B. TEAM DEVELOPMENT TOOLS

Team Work Model (GRPI) / GRPI Questionnaire / Action Centered Leadership (Adair) / Intervision / Meeting Management / Multi Voting / Brainstorming / Mind Mapping /Effective Decisions / SWOT Analysis / New Leader Expectation Activity / SADIE problem solving / SORA problem solving / Intake Teamdevelopment

C. ORGANIZATION DEVELOPMENT TOOLS

Consulting Process / Intervention Strategy / Business Needs Analysis / Stakeholder Analysis / Initial Customer Contact / Contracting Checklist / Force Field Analysis / Scenario Planning / SARAH coping with change / Change Loop / Balanced Scorecard / Community of Practice / Autonomous Motivation (Self-Determination Theory) / Confrontation Matrix / Environmental Scan

D. PROJECT MANAGEMENT TOOLS

Project Process Map / Project Planning (GANTT) / Critical Path Method / Cause & Effect Analysis (Ishikawa) / Impact – Effort analysis / Risk Analysis / Project Learning Review / Stakeholder Activities / Focus Groups / Individual Interviews / Data Analysis / Responsibility Matrix

E. INSTRUCTIONAL DESIGN TOOLS

8 Field Analysis (Kessels & Smit) / Learner focused versus content focused / Experiential Design model / Checklist Learning Activities / Types of Process Interventions / Guidelines for debriefing group activities / Involvement : look at training / Scenario Template / Statement Game / Checklist for instructional design / Learning Activities /

How are you surfing the social layer?

Susan Hendrich — Fri, 15 Jul 2011 03:39:57 +0000

The Social Layer - Guest Blogger, Thomas Hendrich, weighs in:

What’s this #sociallayer thing? Cloud Apps & VPNs/Citrix are a great leap forward for building engagement where we work, but not the final leap. I’m toying with Google+, and one thing I’m drawn to is the concept of embedding the #sociallayer across the application suite. What does this mean for us? As a user engagement model, I like Google+ placing the #sociallayer where we interact in our work, collaborate, learn, and ultimately, live our lives. In the workplace, this social layer can connect conversations around tangible places of work initiatives and projects. Adding the #sociallayer through enterprise apps such as Sharepoint, Outlook, Portals, ERPs, CRMs, HISs, and major apps can create better connections with real value-add, AND enhance user ease-of-access to social tools, bringing conversations to where we interact and congregate. Check out the 2 screenshots I’ve attached, one from Google apps, another from Gmail, illustrating the ability to connect with others directly from these apps. Let’s roll with #Enterprise2.0! #yam

Who would you choose as your “ghost tweeter,” and why?

Susan Hendrich — Fri, 15 Jul 2011 02:27:48 +0000

http://polls.linkedin.com/vote/142168/nsrdj

Do You Have Klout?

Susan Hendrich — Fri, 01 Jul 2011 21:22:27 +0000

What is Your Klout Score?

Klout is the measurement of your overall online influence. Klout scores range from 1 to 100, and higher scores represent wider and stronger sphere of influence. Klout looks at 35+ variables on Facebook and Twitter to measure True Reach, Amplification Probability, and Network Score. They believe influence is “ability to drive people to action.”

Ex: True Reach = size of your engaged audience (based on followers and friends who actively listen and react to your messages). Want to learn more about Klout?

So…do I have enough Klout to get you to respond to this post?

About Klout

http://mashable.com/follow/topics/klout

Klout is a San Francisco based company that provides social media analytics that measures a users influence across their social network. The analysis is done on data collected from sites such as Twitter and Facebook and measures the size of a person’s network, the content created, and how other people interact with that content.